Your Questions About Safe Deposit Boxes, Answered

A safe deposit box protects valuables from theft, fire, water damage, and home break-ins — risks that home safes and household insurance often don't fully cover. It's ideal for storing important documents (wills, passports, property deeds), jewelry, gold, family heirlooms, and digital backups. Renting one offers secure off-site storage with controlled access and full insurance coverage.

MySafe USA is one of the only fully automated safe deposit box facilities in the United States, with locations in Beverly Hills, La Crescenta, and Las Vegas. We combine biometric access, robotic retrieval, climate-controlled vaults, and full Lloyd's of London insurance coverage — features that traditional bank safe deposit boxes typically lack.

Yes — MySafe USA offers flexible monthly rental plans across all box sizes, starting from $64/month. Monthly rentals require no long-term contract, making them ideal for short-term needs like travel security, temporary asset protection during a move, or evaluating the service before committing to an annual plan.

Yes — all box sizes are available on monthly plans, subject to availability at each location. MySafe USA offers three depths (70mm, 120mm, 170mm), all wider and longer than a standard A4 sheet. Contact your preferred location (Beverly Hills, La Crescenta, or Las Vegas) to confirm current availability.

No — MySafe USA monthly plans have no minimum commitment. You can rent month to month and cancel any time. Annual plans offer better value if you plan to store items long-term, but you're never locked in. This flexibility is particularly useful for short-term or transitional storage needs.

Yes — you can switch from a monthly to an annual plan at any time. Annual plans offer better long-term value and are ideal once you've decided MySafe USA fits your storage needs. Contact our management team to make the switch and we'll prorate any unused portion of your current monthly plan.

MySafe USA safe deposit box pricing starts from $64/month, with three box depths available (70mm, 120mm, 170mm). Monthly and annual plans are offered — annual plans deliver better long-term value. Pricing includes standard Lloyd's of London insurance coverage. Contact your nearest location (Beverly Hills, La Crescenta, Las Vegas) for current rates.

Monthly plans are ideal for short-term storage needs: travelers protecting valuables during extended trips, residents holding assets during a move, executors managing estate transitions, business owners storing documents temporarily, or anyone evaluating MySafe USA before committing to an annual plan.

MySafe USA uses multi-layered security: Mifare swipe cards, customizable PINs, biometric vein pattern recognition, fully monitored vaults, and robotic retrieval that ensures staff never handle your box. All systems are certified to global insurance standards, with box contents covered by Lloyd's of London policies underwritten with each rental.

Yes — you can authorize a second person to access your safe deposit box. They must be registered with our management team, present valid ID, and complete biometric enrollment. This is useful for spouses, business partners, or designated estate representatives. You can add or remove authorized persons at any time.

MySafe USA's full Terms & Conditions are available on our website to read or print at any time. You can also request a printed copy during your visit to any facility (Beverly Hills, La Crescenta, or Las Vegas). Our management team is available to walk you through any specific clauses.

Upon your passing, your safe deposit box contents become part of your estate. The court-appointed executor or authorized custodian must present probate documents and valid ID to access the box. We recommend pre-registering an authorized second person and storing copies of your will and beneficiary information to simplify this process.

Contact MySafe USA management immediately if you lose your card or keys, or forget your PIN. We'll guide you through our security verification process — typically presenting a valid passport or government-issued ID in person — and issue replacement credentials.

Contact MySafe USA's management team if you can't access your safe deposit box. We'll review your access logs, verify your PIN and biometric data, and inspect the box and retrieval system if needed. Most access issues are resolved within minutes during business hours, with secure protocols protecting you throughout.

To increase insurance coverage above the standard limit, request an Enhanced Insurance Liability form from MySafe USA's management team. Complete it, declare your items with valuations, and pay the additional premium. We recommend documenting items thoroughly (serial numbers, photos, appraisals) and storing those records separately from the items themselves.

If your rental expires without renewal, MySafe USA freezes access and places a lien on the box contents. We send multiple notices before any further action. If you remain unreachable after these notices, we may open the box and secure the contents according to our policy and applicable state law.

MySafe USA operates fully automated safe deposit box facilities at five locations: Beverly Hills (8601 Wilshire Boulevard, CA), La Crescenta (2865 Foothill Boulevard, CA), and three across Las Vegas — Durango Drive (4035 S. Durango Drive), Rainbow Boulevard (7380 S. Rainbow Boulevard, Suite 107), and Henderson (55 S. Valle Verde Drive, Suite 220). All offer biometric access and full insurance.

MySafe USA differs from banks in four key ways: flexible after-hours access vs banking hours only, robotic retrieval vs staff handling, full insurance included vs no bank insurance on contents, and biometric authentication vs key-only access. Many US banks are discontinuing safe deposit services, while MySafe USA is purpose-built for secure storage.

MySafe USA requires ID verification at registration to comply with US regulations, but day-to-day access is fully private. The robotic retrieval system means no staff ever sees or handles your box. Your access is logged in a private audit trail for your own security but is not shared with third parties.

MySafe USA safe deposit boxes are wider and longer than a standard A4 sheet of paper, available in three depths: 70mm, 120mm, and 170mm. This provides more storage capacity than typical bank safe deposit boxes. Boxes accommodate documents, jewelry, gold bars, watches, heirlooms, and digital backups. Sizes vary by availability at each location.