Your Questions About Safe Deposit Boxes, Answered

To protect your valuables from theft, loss, or damage. A safe deposit box offers peace of mind, knowing that your most important items are secure and accessible whenever you need them.

MySafe USA distinguishes itself through its fully automated, insured safe deposit system. Each box is insured, and access is controlled using advanced robotics, making it a unique, world-first concept.

MySafe USA implements extensive security measures. Access requires your Mifare swipe card, a personal 4-digit PIN (which you can set and change anytime), and biometric verification via vein pattern recognition. MySafe USA employs a layered security infrastructure certified to global insurance standards.

Yes — you can read or print a copy directly from the website, or request a hard copy during a visit.

Yes, you may nominate a second person to access your safe deposit box. They must be registered with management.

If you pass away, the contents of your safe deposit box become part of your estate and are managed by the court-appointed executor or another authorized custodian.

If you lose your card, keys, or forget your PIN, contact MySafe management immediately. Follow security procedures and present your passport/ID for verification to get replacement credentials.

If you can't access your safe deposit box, don't worry. We'll review access logs, verify your PIN, and inspect the box's condition to resolve the issue securely and professionally.

To increase your insurance coverage, request an 'Enhanced Insurance Liability' form from our management team, complete it, and pay the premium. Document your items (valuation, serial numbers, photos) and keep these records private.

MySafe reserves the right to freeze access and place a lien on the box contents. If you haven’t responded after notice, we may open the box to secure it per our policy.